Comment card

1. Which products do you buy from FILKAB JSCo.?

2. How often do you buy our products?

3. What is your evaluation about?

  Index Value   Index importance
Products   high good moderate low very important important unimportant
Quaity of sold products
Quaity of products of our competitors  
Variety of product ranges
Variety of product ranges of our competitors  
Product stock availability
Product stock availability of our competitors  
  Index Value   Index importance
Servicing   high good moderate low very important important unimportant
Personnel competence
Competitor's personnel competence  
Time for receiving a reply/quotation
Competitor's time for receiving a reply/quotation  
Convenience of ordering
Convenience of ordering with our competitors  
  Index Value   Index importance
Deliveries   high good moderate low very important important unimportant
Deliveries to specified place
Competitor's deliveries to specified place  
Accuracy of delivery execution
Competitor's accuracy of delivery execution  
Adherence to delivery terms
Competitor's adherence to delivery terms  
  Index Value   Index importance
Claims   high good moderate low very important important unimportant
Claim settlement
Claim settlement with our competitors  
Settlement of everyday issues
Settlement of everyday issues with our competitors  

4. Where have you learnt about FILKAB JSCo. from?

5. Your opinion and recommendations: